Customer handoff

Handoff is when your client takes day-to-day ownership of their branded workspace. Define what they control and what you retain as operator.

Before handoff

Item	Operator action
Brand	Product name, logo, support email verified on client URL
Domain	DNS verified; canonical host set if using custom domain
Keys	Client BYOK keys in vault, or documented key rotation plan
Packs	Vertical bundles installed and tested with sample prompts
Users	Client owner account created; your test accounts removed or demoted
Billing	Client knows who invoices them (you vs platform)

Send your client this list:

Sign in at your branded URL (not app.carinaai.uk if you use a custom domain).
Add API keys under Settings if they own model spend (BYOK).
Open Skill packs and confirm the vertical bundle you sold is enabled.
Start chat with a realistic task from their industry.
Bookmark your support email from the login footer or brand settings.

Topic	Client contacts	Operator handles
Forgot password	Your support or app reset flow	Auth config
Model errors / quota	Their provider dashboard	Key hints only, not raw keys
Wrong brand on login	You	DNS, brand JSON, cache
Agent quality / packs	You first	Pack install, prompts
Platform outage	You escalate to Carina	VERLOX hosted status
Scout security alerts	You or client per contract	Scout console pairing

Direct access to core.carinaai.uk unless you explicitly grant operator training
Kernel source changes without a change request to you
Shared sender email with other tenants on hosted cloud

Point clients to your branded docs build or these user guides:

Hide internal runbooks (deploy scripts, ops tokens, docker compose paths).